Jebsen Insurance Brokers Ltd.(“JIB”, “we”, “us” or “our”) is committed to protecting and respecting the privacy of those viewing or using our website www.jebsen-insurance.com (“Website”). The protection of your personal information is very important to us, and we understand our responsibilities to handle your personal information with care, to keep it secure and to comply with legal requirements. If you visit or use our website, mobile, social media and other services through any channels, we may collect and process certain personal information about you.
We may make changes to this Policy from time to time, for example, to keep it up to date or to comply with legal requirements or changes in the way we operate our business. We will notify you about significant changes through our website www.jebsen-insurance.com. We encourage you to regularly check and review this Policy so that you will always know what information we collect, how we use it, and who we share it with.
WHO IS RESPONSIBLE FOR LOOKING AFTER YOUR PERSONAL INFORMATION?
JIB will be the data controller as we are originally responsible for collecting information about you. You should be aware that although we may be principally responsible for looking after your personal information, information may be held in databases which can be accessed and used by other Jebsen offices and representatives worldwide.
WHEN AND HOW DO WE COLLECT YOUR INFORMATION?
From time to time, it is necessary for you to provide JIB with personal data in connection with the application for and provision of insurance services (including insurance broking, claims management, risk management consulting, underwriting of insurance products and reinsurance), as well as carrying out by the third party of other services relating to these insurance service. You are under no obligation to provide the personal information when we seek to directly collect it from you. However, if you do not provide us with certain information marked as mandatory or with an asterisk on the relevant forms, we may not be able to process your submission, provide you with our services or respond to your enquiries.
Your personal information is collected by us either directly or from our affiliates. When you request services, we may ask you to provide accurate and necessary data that enables us to respond to your request. In doing so, you consent to the collection, use, storage and disclosure of this data by JIB to appropriate third parties for the purposes described in this Policy. While the personal data we collect may also be provided by our affiliates or other third parties (such as employers, insurance companies, insurance brokers or agents, credit organizations, motor vehicle and driver licensing authorities, financial institutions, medical professionals, etc.). Also, when you provide personal data about other individuals including employees and dependents, you must obtain their consent prior to your disclosure to us.
WHAT PERSONAL INFORMATION DO WE COLLECT?
We may require you to provide information such as your name, contact details, date of birth, gender, marital status, financial and employment details, payment details, including credit card information, information for identity verification such as passport or identification numbers and a variety of other information for billing and providing services. We may also collect sensitive data about you such as health data in relation to life, health, professional liability and workers compensation insurance or employee benefit programs sponsored by your employer.
HOW DO WE USE YOUR PERSONAL INFORMATION?
The purposes for which we collect your personal data, which may be used, stored, held, processed, transferred, disclosed or shared by JIB, are as follows:
- To provide insurance information and services as requested by you;
- To process applications for products and services;
- To verify your eligibility to apply for insurance, financial services or products;
- To handle any credit, medical, mortgage and underwriting inspections and insurance claims;
- To process payment instructions
- To conduct data analysis;
- To conduct policy review and demand analysis;
- To market products and services (subject to appropriate consent); and
- To carry out client communication, service, billing and administration;
- To conduct processing necessary to fulfill other contractual obligations for the individual.
With your consent, we may also use your personal information for additional purposes.
USE AND PROVISION OF PERSONAL DATA IN DIRECT MARKETING
Your personal data provided to us including name, contact details and demographic data, may be used, provided, disclosed and transferred by us to our affiliated businesses and third party service providers acting on JIB’s behalf including but not limited to mailing house, telemarketing and direct sales agents and call centers (within or outside Hong Kong) for the purpose of direct marketing in relation to insurance and financial products and services via different communication channels including fax, direct mail, email, SMS and telemarketing. We would not use your personal data for any direct marketing activities unless we have received your consent. You may withdraw your consent to the use and provision of your personal data for direct marketing by contacting us.
HOW CAN YOU UPDATE YOUR COMMUNICATION PERFERENCE?
Under the relevant laws and regulations, you have the right to request access to and correction of your personal data held by us. If you wish to exercise these rights, please write to our Data Protection Officer at 29/F, Island Place Tower, 510 King’s Road, North Point, Hong Kong.
If you have any enquiries or require assistance with this Policy, please call us at (852) 2923 8838.
LINKS TO OTHER WEBSITES
You can switch off cookies any time by setting your browser preference, but it may result in loss of functionality when you use our websites.
We may also keep track of IP address to: (i) troubleshoot a technical problem; (ii) maintain website safety and security; (iii) restrict access to our websites to certain users; and (iv) better understand how our websites are utilised.
CHANGES TO THIS POLICY
We may update this Policy from time to time. We encourage you to periodically review this Policy so that you will be aware of our privacy practices. This policy was last updated on 12 December 2023.